FAQ

Enjoy exclusive savings with our volume discount pricing on your favourite wines. Unlock even lower prices by ordering 12 or more bottles, maximizing your savings.

Our prices reward larger orders. Shop with us anytime for great value!

To place an order, simply browse our selection, add your chosen wines to the cart, and proceed to checkout. Follow the steps to complete your purchase.

Currently, we exclusively offer shipping within the United Kingdom. We apologize for any inconvenience this may cause, but we are continually exploring options to expand our shipping services in the future.

We offer a free standard delivery for all orders. With our commitment to prompt service, you can expect your wines to be delivered within 48 hours on weekdays. We believe in providing efficient and affordable delivery to enhance your wine shopping experience.

We have a 6 bottles minimum order requirement for wine to ensure the best value and efficiency in delivery. If you're looking to place an order for fewer than six bottles, we are still here to accommodate your needs. Please reach out to us directly at info@soulwines.co.uk with your request. Your satisfaction remains our priority, and we are dedicated to accommodating your wine orders, whether big or small.

We accept a range of secure payment methods, including credit/debit cards, PayPal, and popular digital wallets such as Apple Pay and Google Pay. Choose the option that suits you best when making your purchase.

We have a return and exchange policy. If you happen to receive a damaged or defective bottle of wine, please do not hesitate to reach out to us via email at info@soulwines.co.uk and we will assist you in resolving the issue. 

We're in the process of developing a loyalty program exclusively for our valued, frequent customers. Soon, this program will be available to clients who have registered their accounts on our website. Stay tuned for more details and special rewards coming your way!